Verified credential
CompTIA A+
Version 2022
Resume
George Curtis
Autonomous Problem Solver | Technical & Analytical Background
Professional Summary
Versatile, remote-ready technical professional with experience spanning customer-facing service delivery, data analysis, automation, cloud infrastructure, and software development. Proven ability to work independently in fully remote environments, taking ownership of complex systems and responsibilities with minimal oversight while maintaining strong communication and accountability.
Known for rapidly learning new domains, improving efficiency through automation and data-driven decision making, and delivering measurable outcomes including cost reduction, system modernization, and service reliability improvements. Brings a strong blend of analytical thinking, technical execution, and business awareness across technical, operational, and customer-focused roles.
Certifications
Verified badge
SQLskills Blackbelt
SQL Server 2019
Core Skills
- Problem Solving & Critical Thinking
- Automation & Process Improvement
- Customer Service & Stakeholder Communication
- Data Analysis & Reporting
- Time Management & Multitasking
- Incident & Escalation Management
- Documentation & Knowledge Management
Technologies
- Microsoft SQL Server
- Azure
- Microsoft 365
- SharePoint
- ConnectWise PSA
- ConnectWise Control
- Windows
- macOS
- Linux
- Go
- Flutter
Experience
Automation Technician / DBA SQLWatchmen - Remote January 2023 to January 2026 →
- - Served as overflow DBA and senior service resource, independently owning customer tickets end-to-end including triage, remediation, communication, and escalation
- - Led internal R&D and automation initiatives, including a full rewrite of the company’s SQL Server toolkit into a guided, GUI-driven solution that reduced deployment time from ~1 day to ~30 minutes
- - Designed, maintained, and documented automation scripts and tools used by the DBA team for monitoring, maintenance, alerting, and operational efficiency
- - Acted as cloud and systems SME, managing Azure, Microsoft 365, SharePoint, and ConnectWise platforms; maintained internal databases, backups, patching, and self-hosted PSA infrastructure
- - Reduced Azure spend by over 60% through subscription cleanup, resource optimization, and vendor migration; received a performance bonus for cost savings
- - Sole architect and developer of an internal health-check and monitoring platform (Go, Flutter, PostgreSQL, Azure), owning planning, architecture, development, and deployment through alpha testing
- - Participated in 24/7 on-call rotation and completed MSSQL-related work including performance tuning, migrations, job failures, backup issues, and incident response
- - Built an AI-based auto-triage system for ConnectWise Manage
Dispatcher SQLWatchmen - Remote August 2022 to January 2023 →
- - Dispatched, prioritized, and assigned service tickets for a ~10-person MSSQL consulting team using ConnectWise Manage (PSA)
- - Reduced overall ticket backlog by over 50% through improved triage, ownership assignment, and ticket hygiene
- - Led and completed BrightGauge dashboard integration for ConnectWise PSA within three months of hire, earning a performance bonus for rapid delivery
- - Built operational dashboards and KPIs to improve service visibility, workload balancing, and bottleneck identification
- - Began developing internal automation scripts and handling basic MSSQL helpdesk tickets
Tower Technician Mid Atlantic Contracting - Woodbine, MD July 2021 to August 2022 →
- - Worked with crews to install telecommunications radios, antennas, and auxiliary equipment for network providers
- - Followed detailed technical specifications and safety procedures while working in high-risk environments
Fire and Theft Representative Progressive Insurance - Frederick, MD December 2019 to June 2021 →
- - Handled complex insurance claims involving fire and theft across multiple vehicle types, states, and policy lines
- - Conducted in-depth investigations including database research, recorded statements, document review, and coordination with law enforcement and forensic experts
- - Ensured regulatory compliance and collaborated with legal teams and outside counsel
- - Awarded “Sleuth of the Month” three times for investigative excellence
Auto Claims Adjuster Progressive Insurance - Frederick, MD October 2018 to December 2019 →
- - Owned end-to-end claims handling for automobile damage, managing customer experience and stakeholder communication
- - Investigated liability and coverage through evidence analysis and policy interpretation
- - Selected for the Total Loss Team to handle higher-exposure claims
Relationship Manager Bank of America - Eldersburg, MD October 2016 to October 2018 →
- - Served as a trusted financial services representative, working directly with clients on sensitive financial matters including cash handling, account servicing, and financial product needs
- - Managed client portfolios using Salesforce and tracked sales pipelines and performance metrics using Excel
- - Ensured strict compliance with internal controls, regulatory requirements, and bank security policies while handling confidential customer and financial data
- - Built long-term client relationships through accuracy, attention to detail, and adherence to risk and compliance standards
- - Achieved a 98% customer experience score based on post-interaction surveys, reflecting trust, professionalism, and service quality
Assistant Store Manager Kay Jewelers - Frederick, MD June 2015 to October 2016 →
- - Supported daily store operations, staff supervision, and resolution of escalated customer issues in a high-volume retail environment
- - Assisted with staff training, scheduling, and performance oversight
- - Managed the store’s repair department, increasing repair gross income by over 200% through improved processes and staff enablement
- - Obtained Diamond Council of America certifications for Diamonds and Gemstones
Education
Linganore High School
High School Diploma - Graduated High Honors
August 2009 to May 2013